Zapplerepair | How to Fix Surface Go that wont turn on

How to Fix Surface Go That Won't Turn On

Picture 1. Surface Go Wont Turn On Issue..

The Microsoft Surface Go is a 2 in 1 device that delivers laptop performance as well as tablet portability. This laptop was first released in 2018 and runs on Windows 10 OS.The specialty of this laptop lies in its 10-inch display which can be removed from the keyboard cover, allowing for a more compact system. However, behind the features that lie on this surface go, there are also bad sides in the form of general problems, for example the Surface Go that won't turn on.

For those of you Surface Go users, don't worry and think this is the end of everything. In the following, we present how to deal with a surface go that won't turn on.

Steps to fix Surface Go that won't turn on

There are a number of factors that can cause this particular problem, from a low battery to a hardware problem. Below are other troubleshooting steps you can take.

Charge the Surface Go. In order to eliminate possible problems caused by a drained battery, you need to charge the device. It may take several hours for the device to fully charge. The device will only charge with a USB 2.0 or 3.0 compliant charger. Chargers that provide 5 volts, 1.5 amps, or 7.5 watts can charge your device slowly and should only be used when other options are not available.

If the Surface Go isn't charging, try the following steps. Unplug and unplug all cables. Clean everything with a soft cloth, and check for any damage. (Make sure to replace the damaged cable.) Plug the charger into another wall outlet, surge protector, or power strip. Try using a different charger. If the charging LED is not lit, complete the following steps.

With the device plugged into a power socket, disconnect the charging cable from the Surface and plug it back in. If this works, your Surface and cable are fine.

With the cable plugged into the Surface, unplug power from the power socket, then plug it back in. If the light comes on and your Surface starts charging, then the problem may be caused by an error.

Plug the cable into the power supply and Surface, then run the length of the cable through your hand. Try bending the cable a little in different places, paying attention to the charging light. If you see it flickering when you move the cable, this means the cable has been damaged and needs to be replaced. If the light isn't blinking or turning on at all, the reason your Surface isn't turning on is most likely with the device itself and not the cable.After the device charges, do a hard restart as shown below.

Do a hard restart After the device has charged successfully, you will need to perform a hard restart.Press and hold the Power button and Volume up button for about 15-20 seconds then release the button. Keep in mind that you need to hold down these buttons for 15-20 seconds even if the screen turns on and the Surface logo appears.Wait for about 10 seconds or so then press the Power Button to start the device normally. Check if the Surface Go won't turn on the problem still occurs.

Wake the device with a keyboard shortcut Connect the device to the keyboard or use the integrated keyboard. Then press Windows logo key + Ctrl + Shift + B. If you are in tablet mode, quickly press the volume up and volume down buttons three times. Check if the Surface Go will turn on. Disconnect all USB devices Sometimes the problem can be caused by a USB device connected to your computer. Remove the USB device and SD card / microSD card connected to the device. It's also best to remove the Surface Dock and the docking station. Try checking if it will turn on. Clean the connector It is possible that the connector is dirty which can cause this problem. Disconnect Surface from the dock. Use an eraser to clean the pins on the connector. Be gentle and try not to damage the connector. After that, use rubbing alcohol to clean the pins. Make sure everything is completely dry before turning on your Surface. Check if the Surface Go not turning issue still occurs.

Take the device to a repair centerIf after performing the steps listed above the problem still occurs then you should bring the Surface Go to a service center as this might be caused by a faulty hardware component. Or You can contact us in WhatsApp or visit our website in Here!