Fixing Touchscreen and Stylus Pen Stopped Working On Surface Pro 7

Fixing Touchscreen and Stylus Pen Stopped Working On Surface Pro 7

Stylus pen not working.

Is your touch screen and stylus pen suddenly not working as usual on your surface pro 7?

Many users have reported about the same problem across different Microsoft Forum. Even some of them got this problem just moments after they bought the device.

If you have problems like that, don’t worry let’s try to fix it by yourself first. Follow the instructions below:

- Run the Surface Diagnostic Toolkit and check for new Windows update.

- Run the System File Checker. 

- Check for driver errors. Go to device manager > expand all driver options > Check for yellow exclamation point.

- Check for any indication of Windows system issue. Go to search > search for view Reliability history.

- Check if the issue happens while charging.

- Try to refresh touch drivers.

  1. In the search box on the taskbar, enter device manager, and then select Device Manager in the results.
  2. Expand the Human Interface Devices category.
  3. Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall.
  4. Right-click HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall. If you see two HID-compliant touchscreen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver.
  5. From the Action menu, select Scan for hardware changes. You may also need to restart your Surface. It will automatically download and install the touchscreen driver when connected to the internet.
  6. Test the pen

- If you are still in Windows 10, install manually the driver package. Check the specific OS build of your Windows Settings System About. Download the driver and firmware for Surface, choose Surface Pro 7 and click download on the next page. Please choose the .msi file that matches your current OS Build and click Next. After the download, run and install the .msi then Restart the Surface Device.

Those are some ways you can try to fix your device. Hope it helps!

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